Your satisfaction is guaranteed here. The utmost care and attention is given to your order to ensure your delivery correctly. While dealing with highly perishable products, in case anything goes wrong, and you bring up a concern or complaint, we will always listen and resolve the issue as quickly as possible.

If the order is canceled by the customer one day before the delivery date, the customer will get a full refund.

If there is any complaint regarding the quality of the product being delivered, we will inquire about the same, and if it is found to be true the customer will get a full refund, or the product will be replaced.

For any complaints regarding quality or service, please write to us at info@aurafloralstudio.com with your order no. and delivery date.