Delivery Timings –

For all the same day orders, orders need to be placed before 7 PM on the same day. Orders made after this shall be considered for delivery latest by the next day.

Our regular delivery timings are between 9:00 AM to 7:00 PM. Clients can request specific timings on the ‘special instructions’ section of payment form, we will try our best to honour the client’s request but cannot commit 100% guarantee of timing of delivery.

Delivery timings can be affected by circumstances like extreme weather conditions, rush hour days like Valentine’s Day, Mothers Day, Rakhi, New Year’s Eve, etc., the order cancellation would not be possible in such circumstances. For Valentine Midnight delivery, Mother’s Day, New year delivery will be done between 10 PM to 12 AM.

Discounts –

Aurafloral Studio Team decides all the discounts.

Address Change –

Any changes to the recipient address would be entertained free of cost if they are requested before 48hrs of the actual delivery. Changes after that will not be entertained, and order would not be canceled.

Also, change of address would not be possible for products from the gift section after dispatch.

Product Delivery –

The flower arrangements cannot be guaranteed to be exact replicas of the ones shown on site because of different vendors & different season constraints. Although the quantity of product will be the same if there have to be substitutions because of the non-availability of products, these substitutions will be of equal or higher quality. Change of color of flowers due to non-availability shall also be considered under this condition. Also, the icing and design of the cake may vary from the image depending upon local availability.

Damaged Deliveries –

We will cater to any reports of damaged products/ flowers on the same day of delivery only i.e., within 24 hours of delivery. The problem report must be supported with substantial proofs of the damage made to the product.

Rules for Delivery –

Delivery will be made as per the delivery instructions. e.g., if delivery instructions state that the product must be delivered to the recipient only, it will not be given to anyone else and shall be considered delivered if the recipient is not available. If the recipient doesn’t accept the delivery, we shall consider the order to be delivered.

Dealing with Fraudulent Customers –

If we find out any fraudulent behavior from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to any one.

We hold the right to extend our services to any individual, organization, group, or business unit. We may refuse to serve any individual, organization, group, or business unit solely on our own will, and we would not be answerable to anyone.

Aurafloral Studio can send transactional and promotional messages on my registered phone number.

If you have any questions/comments about our terms & conditions, please email us at info@aurafloralstudio.com